Warranty

Platinum Warranty

All Advanta products are durable for long-term performance and value. Advanta promises the original purchaser, at our option, to repair or replace any of the said product or component thereof, subject to normal commercial use, that is defective in material or workmanship for the time period offered on the product from date of purchase.

10 Year Platinum Warranty Products

Please refer to the individual product pages for specific warranty periods.

5 Year Warranty Products

Please refer to the individual product pages for specific warranty periods.

Full warranty conditions below:

Subject to any express or implied statutory requirement, Advanta offers the following warranty:
Advanta conditionally warrants its products to be free from defects in materials and workmanship for the time period offered on the product under normal 40 hour/ 5 day weekly usage, commencing from the date of invoice.
Advanta at its discretion undertakes to replace or repair (at its option) any component found to be faulty in material or workmanship (subject to the provisions below) within the warranty period offered on the product.

All inspections, repairs or replacements will be carried out at Advanta’s premises.
After inspection, Advanta will repair or replace (at its option) any part or product covered by this warranty at no cost to the client.

THIS WARRANTY ONLY APPLIES TO:

• The original purchaser and is non-transferable.
• Faulty materials and/ or workmanship in the product.
• Products sold and used within Australia.

THIS WARRANTY DOES NOT APPLY TO:

• Damage arising from abnormal use.
• Normal wear and tear, which is to be expected over the course of ownership.
• Damage incurred during transit.
• Modifications or attachments that are not approved by Advanta.
• Products used for rental or hire purposes.
• Upholstery coverings (these are covered only by supplier warranty; Advanta will not be liable for recovering costs associated with faulty coverings).
• Castors (These are covered under warranty for a period of 12 months)
• Any indirect or consequential loss.

THIS WARRANTY SHALL BE NULL AND VOID IF:

• The product has been abused, damaged or modified after delivery.
• The original product ID/care label (showing date of manufacture) has been damaged, altered or removed.
• The fault or the defect is caused by the user weight exceeding the weight rating of the chair.

All maintenance and repair work must be carried out by an authorized Advanta representative or repair agent.
All costs associated with the return of the product to Advanta are to be borne by the purchaser and the product must be returned via the original dealer accompanied by proof and date of purchase.

24 HOUR USE 
Normal commercial usage for seating is defined as the equivalent of a single shift, forty (40) hour work week. To the extent that a product has been used in a manner exceeding this, the applicable warranty period will be reduced in a pro-rata manner.

For goods not manufactured by Advanta, the warranty shall be the current warranty provided by the manufacturer of the goods.

Download warranty terms document